Last updated: August 7, 2026
We want you to purchase from PrepMaze with confidence. This Refund Policy explains when and how you may request a refund.
1. Three-Day Money-Back Guarantee
You can request a full refund within 3 calendar days of purchase, for any reason.
Please explain the reason for your request so that we can improve our products. Your reason will not affect our decision, and eligible requests submitted during this period will receive a full refund. Note: This guarantee is subject to Section 4 (Misuse and Abuse) below.
Where applicable law allows you to cancel without providing a reason, providing a reason is optional.
2. Extended Refund Protection
From the fourth day after purchase until 60 calendar days after purchase, you may request a refund in the following circumstances:
No use of the course
You may receive a full refund if our available account records indicate that the course was not used.
Significant mismatch with the actual test
You may receive:
- a full refund if there was a significant lack of similarity between the course and the actual test; or
- a partial refund if there was only a partial match between the course and the actual test.
We will consider factors such as the test format, question types, skills assessed, difficulty level, and time limits.
Note: A match between the actual test and our course does not mean that the course should contain identical questions as the questions on the actual test. Our practice tests are not designed to predict the actual test, but to help the student practice the skills needed to succeed on the test.
You must provide enough lawful, non-confidential information for us to assess the claimed mismatch. Please do not send copied test questions or any material that you are not permitted to share.
The amount of any partial refund will be determined after reviewing the specific circumstances.
Technical access problems
You may receive a full refund if a significant technical problem attributable to PrepMaze prevented you from accessing the course and we were unable to resolve it within a reasonable time.
Mismatch with our product description
You may request a refund if the course materially differs from the features, content, access period, or services described on our website at the time of purchase. The eligibility for a refund, and whether a full or partial refund is appropriate, will be determined based on our review of the specific circumstances of the case.
Note: Requests based only on personal preferences—such as not liking the interface, course structure or length of the explanations—are not eligible under the extended refund protection unless submitted within the initial three-day period.
3. How to Request a Refund
Email your request to support@prepmaze.com and include:
- your name;
- the email address used for the purchase;
- the course purchased;
- the purchase date and transaction number, if available;
- the reason for the request;
- any relevant details or supporting information, including screenshots of the problems, if available. The more details you provide, the easier it will be for us to process your refund request.
The request must be sent within the applicable refund period.
We may review available account information, including course visits, login activity and recorded time spent in the course, when assessing eligibility. We aim to review and respond to refund requests within 5 business days of receiving all reasonably required information. If additional information is needed, we may contact you before completing our review.
Approved refunds will be issued to the original payment method. Your payment provider may require additional time to return the funds to your account.
Access to the refunded course may be removed as soon as the refund is approved.
4. Misuse and Abuse
We reserve the right to refuse our voluntary refund guarantees and to suspend or block accounts where there is reasonable evidence of fraud, account sharing, repeated refund abuse or other misuse.
This does not limit any mandatory rights available under applicable consumer law.
5. Statutory Consumer Rights & 14-Day Cancellation Right
This Refund Policy provides additional protections and does not replace or restrict any mandatory rights you may have under applicable consumer law.
14-Day Right of Withdrawal (UK & EU Customers):
Under UK and EU consumer law, buyers generally have a statutory right to cancel a purchase within 14 days. However, because our test preparation packs and courses consist of digital content delivered immediately:
- By requesting and consenting to immediate access at checkout, you expressly request that we begin providing the digital content right away.
- You acknowledge and agree that once access to the digital content is provided, you forfeit your statutory 14-day right of withdrawal and are no longer eligible for a cancellation refund on this basis.
Faulty or Misdescribed Content:
Waiver of the 14-day cancellation period does not affect your legal rights if the digital content is faulty, defective, materially misdescribed, or not supplied as agreed. In such cases, you remain entitled to statutory remedies (such as a repair, replacement, or refund) under applicable UK and EU consumer law.